Privacy Policy

Last updated: 2 November 2026

1. About this policy
2. Who we are
3. What we collect
4. How we use it
5. Emails and marketing
6. Who we share it with
7. Storage outside Australia
8. How long we keep it
9. Keeping it secure
10. Your children's information
11. Access, correction and deletion
12. Questions and complaints
13. Changes to this policy

1. About this policy

This policy explains what personal information Apogee Australia collects, why, and what we do with it. It applies to our website, the Family Foundation Scorecard, and all of our family education products. We aim to handle your information in line with the Australian Privacy Principles.

2. Who we are

Apogee Australia Pty Ltd (ABN 82 678 458 672), based in Queensland, Australia. For anything to do with your privacy, email admin@apogeeaustralia.com.au.

3. What we collect

When you take the scorecard

• Your first name and email address
• Your answers, your score and your result
• Your consent to receive emails from us, and when you gave it

When you buy

• Your name, email address and what you bought
• Payment confirmation. Your card details are entered on Stripe's secure checkout and never reach us.

When you buy a gift

• Your name and email, and the recipient's first name, email (if you give it) and your message. We use the recipient's details only to deliver the gift, and we don't add them to our mailing list unless they sign up themselves.

When you contact us

• Your emails and anything you choose to tell us in them

In the 1:1 Program

To write your family's program, we keep the information we need about your child, such as their name, age, interests and learning goals, along with the program summary we write for you. We don't record sessions. We'll delete this information whenever you ask (see section 11).

Technical information

Like most websites, the services that host our pages and videos (Netlify, Google Fonts and YouTube) may automatically log basic technical details such as your IP address and browser type. We don't currently use analytics or advertising tracking on our pages. If we add them, we'll update this policy first.

4. How we use it

• To show and email you your scorecard result
• To deliver what you buy, and to run any sessions you book
• For 1:1 families, to write your child's program and program summary
• To answer your questions and give you support
• To email you about our family education resources, programs and offers, if you've consented (see section 5)
• To understand how families use our products, so we can improve them
• To keep business records we're required to keep, such as for tax

5. Emails and marketing

When you take the scorecard, you tick a box agreeing to receive your results and helpful family education resources by email. We keep a record of that consent.

• Emails about what you've asked for or bought, such as your results, download links and session details, are part of the service.
• Marketing emails, such as newsletters, new programs and offers, are only sent to people who've consented. Every marketing email identifies Apogee Australia and includes a way to unsubscribe.
• To unsubscribe, use the unsubscribe link in any marketing email, or email us. We'll stop within 5 business days.

6. Who we share it with

We never sell, rent or trade your personal information. We only share it with the services we use to run Apogee, and only so they can do that job:

• Stripe: processes payments
• EmailJS: sends your results and download links
• Our email provider: where your results, enquiries and our records arrive
• Netlify: hosts our website
• YouTube: hosts our videos
• An email marketing service (such as Mailchimp), once we start one: manages our mailing list and unsubscribes

We may also disclose information if the law requires it.

7. Storage outside Australia

Some of the services above store information outside Australia, including in the United States. We choose established providers with their own security and privacy commitments.

8. How long we keep it

We keep your contact details and scorecard results until you unsubscribe or ask us to delete them. After that, we remove you from our mailing list. For 1:1 families, we keep your child's program information while you're in the program, and delete it whenever you ask. We keep purchase records for as long as the law requires, such as for tax, even after you unsubscribe.

9. Keeping it secure

We take reasonable steps to protect your information: only the people who run Apogee can access it, our accounts are password-protected, and payments are handled entirely by Stripe. No system is completely secure, but if something went wrong that put your information at risk, we'd let you know.

10. Your children's information

Our website and products are for parents and carers, not for children to use themselves. The scorecard asks about your family, not for your children's names or personal details, and we don't knowingly collect personal information directly from children.

In the 1:1 Program, you share information about your child with us so we can write their program. We only keep what we need for that, only the people who run Apogee can see it, and we'll delete it whenever you ask.

11. Access, correction and deletion

You can ask us at any time to see the information we hold about you, correct it, or delete it. Email admin@apogeeaustralia.com.au and we'll respond within 30 days. We may need to confirm it's you before we act.

12. Questions and complaints

If you have a question or concern about your privacy, email us first and we'll work with you to fix it. If you're not satisfied with our response, you may be able to make a complaint to the Office of the Australian Information Commissioner at oaic.gov.au.

13. Changes to this policy

We'll update this policy when how we handle information changes, for example when we start a mailing list service or add analytics. The date at the top shows the latest version.